Shipping Policy
At Patalis, we keep our shipping process simple and clear. This policy explains our shipping area, delivery charges, processing time, transit time, and estimated delivery timeframe for leather wallet orders.
Shipping Area
We currently ship within the United Kingdom only. We do not offer international shipping at this time.
Shipping Cost
We provide free shipping on all orders within the United Kingdom. There are no additional shipping charges for delivery.
All product prices on our website are displayed in GBP (£).
Shipping Carrier
We use Evri for delivering orders within the United Kingdom.
Once your order has been dispatched, tracking information will be provided where available so you can follow the progress of your delivery.
Order Cut-Off Time
Our order cut-off time is 2:30 PM.
Orders placed before 2:30 PM on a business day will be processed according to our normal processing time. Orders placed after 2:30 PM will be processed from the next business day.
Our business days are Monday to Friday.
Processing Time
Orders are normally processed within 1 to 2 business days.
This time is used to prepare, check, and package your leather wallet order before it is handed to the shipping carrier.
Transit Time
Once your order has been dispatched, the estimated transit time is 3 to 4 business days.
This is the estimated time required for the parcel to travel through the carrier’s delivery network to your delivery address.
Estimated Delivery Time
The estimated total delivery time is 4 to 6 business days.
This includes:
- Processing: 1–2 business days
- Transit: 3–4 business days
The delivery timeframe is an estimate and is not a guaranteed delivery date. Occasional carrier or transportation delays may cause a package to arrive later than the estimated timeframe.
Delayed Packages
If your package has not arrived within the estimated delivery timeframe, please check the tracking information provided for your order first.
If the package appears to be delayed or the tracking information has not been updated for an unusual period, you can contact us so we can review the delivery information and assist you with the issue.
Contact for Shipping Issues
For questions about shipping, tracking, delivery delays, or other delivery-related issues, please contact us by email at:
support@patalis.shop
Business Hours: Monday to Friday, 10:00 AM–6:00 PM