Return & Refund Policy
At Patalis, we want you to be clear about how returns and refunds work for our leather wallets. We accept returns for both defective and non-defective products, subject to the conditions below.
Return Window
You may request a return within 30 days of receiving your leather wallet.
To request a return, please contact us within this 30-day period. Requests made after 30 days may not be accepted.
Returns for Non-Defective Products
If you change your mind or the leather wallet is no longer suitable for you, you may request a return within the 30-day return window.
The wallet must be returned in a condition that allows us to properly inspect it. We will check the returned product before approving the refund.
Returns for Defective Products
If your leather wallet arrives damaged, defective, or has an issue that was present when you received it, please contact us as soon as possible.
To help us understand the issue, you must provide clear pictures of the leather wallet showing the damage or defect when contacting us.
We will review the information and inspect the reported issue to determine the appropriate resolution.
Incorrect Item Received
If you receive a leather wallet that is different from the one you ordered, please contact us with your order details and clear pictures of the item you received.
We will review the issue and arrange the appropriate return process if the incorrect item was sent by Patalis.
Return Condition
All returned leather wallets are inspected after they are received.
For a return to be accepted, the product should be returned in a condition that is consistent with the reason for the return. We will review the condition of the wallet to determine whether the return meets our return requirements.
If a product was sent back after being damaged, used improperly, or altered after delivery, this may affect whether the return is accepted.
Return Shipping Cost
For a return that is requested because you have changed your mind or the product is no longer wanted, the return shipping cost is the customer’s responsibility.
If the return is necessary because Patalis sent the wrong item or the product arrived damaged or defective, Patalis will cover the return label cost.
Direct Exchange
We do not offer direct exchanges.
If you need a different leather wallet, you can return the original item according to this policy and place a new order separately.
Restocking Fee
Patalis does not charge a restocking fee.
The restocking cost for an approved return is $0.
Refund Process
Once we receive your returned leather wallet, we will inspect it to confirm that it meets the applicable return conditions.
If the return is approved, the refund will be processed to the original payment method used for the order.
Refund Timeframe
Approved refunds are processed within 7 business days after the return has been reviewed and approved.
The time it takes for the refund to appear in your account may also depend on the payment provider.
Late or Delayed Refund
If you have been notified that your refund has been processed but the money has not yet appeared in your account after the expected timeframe, please first check your original payment account.
If the refund is still not showing, contact us by email so we can review the refund status and help resolve the issue.
How to Request a Return
To request a return, please contact us within 30 days of receiving your order.
When contacting us, please include your order details and clear pictures of the leather wallet, particularly if the return is related to damage, a defect, or receiving the wrong item.
Contact for Return and Refund
For return or refund requests, please contact us by email at:
Please include your order details and any relevant pictures so we can properly review your request.