FAQ
What products does Patalis sell?
Patalis is an online store focused on leather wallets. Product details, available options, and prices are provided on the relevant product pages.
Where does Patalis ship?
We currently ship within the United Kingdom only. We do not currently offer international shipping.
How much does shipping cost?
Shipping is free for orders within the United Kingdom. There are no additional shipping charges for delivery.
Which shipping carrier do you use?
We use Evri to deliver orders within the United Kingdom.
How long does delivery take?
The estimated total delivery time is 4–6 business days. This includes 1–2 business days for processing and 3–4 business days for transit after dispatch.
What is your order cut-off time?
Our order cut-off time is 2:30 PM. Orders placed after 2:30 PM will be processed from the next business day.
How long does order processing take?
Orders are normally processed within 1–2 business days before being handed to Evri for delivery.
Will I receive tracking information?
Once your order has been dispatched, tracking information will be provided where available so you can follow the progress of your package.
What should I do if my package is delayed?
If your package has not arrived within the estimated delivery timeframe, please check your Evri tracking information first. If the package appears to be delayed or the tracking information has not been updated for an unusual period, contact us at support@patalis.shop so we can review the available delivery information.
Can I cancel my order?
You may request cancellation within 1 day of placing your order. Please contact us at support@patalis.shop as soon as possible with your order details.
After the 1-day cancellation period, your order may already have entered processing or dispatch, so cancellation may no longer be possible.
What is your return period?
We accept return requests within 30 days of receiving your leather wallet, subject to our Return & Refund Policy.
Do you accept returns for non-defective products?
Yes. We accept returns for non-defective products within the 30-day return window, provided the return meets our applicable return conditions.
What if my leather wallet arrives damaged or defective?
If your leather wallet arrives damaged or defective, please contact us and provide your order details and clear pictures showing the issue. We will review the information and determine the appropriate resolution.
What if I receive the wrong leather wallet?
If you receive an item that is different from what you ordered, contact us at support@patalis.shop with your order details and clear pictures of the product you received. We will review the issue and assist with the return process where appropriate.
Who pays the return shipping cost?
For a non-defective return, the customer is responsible for the return shipping cost.
If Patalis sent the wrong product or the product arrived damaged or defective, Patalis will cover the return label cost after the issue has been reviewed.
Do you offer direct exchanges?
No. We do not offer direct exchanges. If you want a different leather wallet, you can return the original item according to our Return & Refund Policy and place a new order separately.
Is there a restocking fee?
No. Patalis does not charge a restocking fee. The restocking cost is $0.
How long does a refund take?
Once your returned product has been received, reviewed, and the refund has been approved, the refund will be processed within 7 business days to the original payment method.
What if my refund is delayed?
If you have been informed that your refund has been processed but it has not appeared in your account within the expected timeframe, please check your original payment account first.
If the refund is still not showing, contact us at support@patalis.shop so we can check the refund status.
What payment method do you accept?
We currently accept PayPal for purchases made through our website.
What currency are your prices shown in?
All product prices on our website are displayed in British Pounds Sterling (GBP/£).
How can I contact Patalis?
For all questions about orders, leather wallets, shipping, returns, refunds, payments, or other enquiries, please contact us by email:
What information should I include when contacting you?
For an existing order, please include your order number and relevant order details.
If you are reporting a damaged, defective, or incorrect leather wallet, please also include clear pictures of the product showing the issue. This allows us to properly review your request.
What are Patalis’ business hours?
Our business hours are Monday to Friday, 10:00 AM–6:00 PM.
Customer enquiries are handled through email at support@patalis.shop during our business hours.